Shop information
Shipping & Returns
How Resting Royals handles delivery, order problems, cancellations and returns for physical products ordered through the website.
1. About this page
All products sold through the Resting Royals website are physical items that are posted to you.
Delivery charges, available destinations and other order details are shown before payment is completed.
2. Dispatch and delivery
Orders are posted to the delivery address provided at checkout.
UK orders are sent using a suitable postal or courier service depending on the parcel size, weight and destination.
UK delivery is usually expected within 2–5 working days after dispatch.
Orders are prepared for dispatch after payment has been confirmed.
Estimated dispatch times, where available, will be shown on the relevant product page or during checkout.
3. UK delivery charges
UK postage is charged separately from the product price — it is never included. Current UK postage rates are shown on each product page and summarised here:
- Individual book — £3.99
- Book & sticker bundle — £4.99
- 5-sheet sticker set — £2.49
- 6-sheet sticker set — £2.49
- 3-pencil set — £2.49
- Mug — £4.99
Delivery charges are shown clearly before payment is completed. Delivery times can vary depending on the delivery service used and your location.
Delivery prices may be updated if postal or courier charges change.
4. International delivery
International delivery is not currently available. We hope to add this in the future.
Orders can currently be placed for delivery to UK addresses only.
5. Missing, delayed or damaged orders
If an order arrives damaged, or has not arrived within the expected delivery period, please use the Contact page and choose the order or product option.
Please include your order details where possible so the issue can be reviewed.
6. Cancelling an online order
For most physical products purchased online, UK consumers may have a legal right to cancel the order within 14 days of receiving the goods.
After notifying Resting Royals of the cancellation, the goods should usually be returned within a further 14 days.
Some exceptions may apply where permitted by law.
For change-of-mind returns, return postage is the customer's responsibility. If an item arrives faulty, damaged or incorrect, please contact Resting Royals before returning it so the appropriate next steps can be arranged.
To request a cancellation or return, use the Contact page and include your order details.
7. Faulty or damaged goods
If a product arrives faulty, damaged or not as described, please contact Resting Royals.
A replacement, refund or other appropriate remedy will be arranged in line with the circumstances and applicable consumer rights.
Your statutory rights are not affected.
8. Refunds
Where a refund is due, it will be processed using the available payment method once the return or issue has been reviewed, subject to applicable consumer law.
9. Questions about an order
For any other order question, use the Contact page.